Frequently Asked Questions

Inflating the SUP board:

① First,connect one end of the round fitting of the hose to the outlet of the pump.

② Press the valve core and rotate clockwise to pop it out.

③ Hold the hose connector (Note: Do not hold the middle of hose).

④ Insert the air valve of paddle board and turn clockwise.

⑤ Connection has been successfully completed for normal inflation.

⑥ Just turn the hose counterclockwise after the paddleboard is fully inflated.

Deflating the SUP board:

Just use your fingers to press down the valve core clockwise.

Note that the supplied black wrench is used to tighten the air valve.

Please do not use the black wrench to deflate the SUP board.

For more information on how to inflate/ deflate the paddleboard, you can refer to the actions in the video below.

When you receive paddle board, you may notice some unsightly bubbles on the deck pad. These bubbles will not continue to grow, please don't worry.

Attaching the deck pad is the last step in our production process, and the QC department will conduct quality inspection afterwards. During transportation and storage, due to uncontrollable factors such as temperature, a small amount of bubbles will appear under some deck pads, but it will not affect normal use.

If the paddle board you received has this problem, you can try to poke a hole with a fine needle to expel the air ( please operate with the SUP deflated and use the fine needle to pierce the non-slip pad in a diagonal manner. Be careful not to insert too deep to avoid piercing the PVC material inside the SUP board.)

The 3M adhesive on the bottom of the pad will be re-adhered to the deck. Usually, after a few uses, the bubbles will disappear on their own.

Inflatable panels burst because the sun weakened both the material and the seams, and also because the heat of the sun increased the pressure within the panels beyond the limits of the design.

Follow these simple steps to ensure a long life for your inflatable paddle board:

Depressurize the board: If you must leave your SUP board out of the water and in direct sunlight, reduce the pressure in the board to 7PSI or lower.

Always store your paddleboard in a cool dry place or shady area when not in use.

Our repair kit includes a black wrench and repair patch. (The repair kit does not contain glue).

The wrench included in the repair kit should ONLY be used for leaking valves. Should you hear air escaping around the edge of the valve please ONLY use to tighten by turning clockwise. It should never be used to deflate your inflatable paddle board. Improper use of this tool will void the board warranty.

This is caused by the air valve loosening during transportation or after repeated use. Do not use glue to repair.

Please refer to the following steps:

1. Make sure the paddle board is in the deflated state, use the black wrench to tighten the valve joint clockwise, hold the internal assembly of the valve with your hand to keep it still, and rotate the external assembly with the gray plastic valve wrench.

2. When the SUP board is completely deflated, use a wrench to tighten the wrench, and hold the air valve at the bottom of the paddle board with the other hand to fix it.（Please repeat the operation 5-8 times）

3. Then please inflate the paddle and tighten the air valve again.（Please repeat the operation 5-8 times）

Proper SUP storage is crucial for increasing your board’s longevity. Here’s some top tips:

1. Make sure your SUP board is fully dry before deflating, folding, and storing away. Storing your iSUP board when wet or damp can cause permanent damage over time. 

2. Store your SUP in appropriate temperatures. Whilst our boards are designed to be super durable, extreme hot or cold conditions won’t be ideal in the long-run. We recommend storing your board anywhere between 5 – 40°C (40 – 105°F).

3. Remove your centre fin. If you deflate your board and try rolling it up with fins still in, this could cause permanent damage.

Taking care of your SUP is pretty easy, with little regular maintenance required:

1. Store indoors, in the shade, or in a reflective bag when not in use. Don’t expose your board to sunlight for too long, as this can cause permanent damage.

2. Rinse your board and accessories with fresh water after using in the ocean. Failing to rinse-off salt and other debris can weaken seams and damage your board’s material over time.

3. Regularly check for cracks, scrapes, or any other issues, avoid too much long-term damage.

Soapy water works on most stains and mineral spirits for tough stains.

Many people assume SUPs have to be stored deflated. In fact, if you regularly use your board, we recommend keeping it inflated for ease and to save time!

Just be sure to avoid stacking heavy objects on top of it, as this could cause damage.

Our iSUPs have been specifically designed with ease of travel in mind. Whether walking, driving, or hopping on a plane, travelling with your iSUP shouldn’t be a struggle with our included travel backpack.

For more information on how to best travel with your SUP, check out our blogs for tips.